Uncharted Zero Proof Cocktails Returns and Refunds Policy

Thank you for shopping with Uncharted Zero Proof Cocktails! We aim to ensure our customers are fully satisfied with their purchases. Please review our returns and refunds policy carefully to understand our procedures regarding order issues.

Defective or Damaged Products

If a product arrives misprinted, damaged, or defective, you may file a claim within 30 days of receiving your order. We are committed to delivering quality items and will cover the cost of a replacement or provide a refund for defective items. To file a claim, please contact us at crew@unchartedzeroproofcocktails.com with your order number and photos of the defective product.

Lost Packages

In the unfortunate event that a package is lost in transit, you must submit a claim within 30 days after the estimated delivery date. We will investigate the issue and, if the package is confirmed lost, we will cover the cost of a replacement or refund. Please contact us at crew@unchartedzeroproofcocktails.com for assistance with lost packages.

Buyer’s Remorse or Incorrect Size Orders

As our products are made-to-order, we are unable to accept returns or offer refunds for incorrect sizes or if you change your mind. Please be sure to double-check your order details, including sizes, before confirming your purchase. If you have questions or need help deciding on a size, feel free to reach out to our support team at crew@unchartedzeroproofcocktails.com before placing your order—we’re here to help!

Important Reminders

  • All products are final sale unless they arrive damaged or defective.
  • Claims must be filed within 30 days of receiving your order, whether for defects, damage, or lost packages.

How to File a Claim

If you need to file a claim for a defective, damaged, or lost product, please follow these steps:

  1. Contact us at crew@unchartedzeroproofcocktails.com with your order number.
  2. Provide a detailed description of the issue and include photos, if applicable.
  3. Our team will review your claim and provide a resolution, either by replacement or refund.

Customer Support Availability

Our support team is available Monday through Friday from 9 AM to 5 PM EST. If you have any questions about our returns and refunds policy or need assistance, please don’t hesitate to contact us at crew@unchartedzeroproofcocktails.com.

Thank you for understanding and supporting Uncharted Zero Proof Cocktails. We want you to love your products, and we’re always here to help ensure that your experience is the best it can be.