Uncharted Zero Proof Cocktails Shipping Policy
Welcome to Uncharted Zero Proof Cocktails! We value every customer and strive to ensure that your shopping experience is as smooth and seamless as possible. Please read our shipping policy carefully to understand how we handle your order.
Shipping Locations
Currently, we only ship merchandise within the United States. We do not offer international shipping at this time.
Order Processing Time
Once your order is placed, it will be processed within 2-7 business days. Our merchandise is produced and shipped by Printful, a trusted partner for on-demand printing and fulfillment. Each item is printed specifically for your order, which helps reduce waste and overproduction. Please note that processing time may vary slightly during high-demand periods or holidays.
Typical Delivery Time: Orders typically arrive within 5-14 business days after placing your order, depending on processing and shipping times.
Shipping Times
After your order has been processed, the estimated shipping time is typically 3-7 business days depending on your location within the United States. We ship using reliable carriers such as USPS, FedEx, or DHL, and you will receive a tracking number once your order has shipped.
Holiday and Peak Season Notice: Please note that during peak times like holidays, processing and shipping times may be longer than usual. We recommend ordering early to avoid delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to provide the most affordable shipping options to ensure you receive your products in a timely and cost-effective manner.
Shipping Carriers
We partner with a variety of shipping carriers, including USPS, FedEx, and DHL. The carrier used for your order will depend on your location and the nature of the products being shipped.
Tracking Your Order
Once your order has been fulfilled and shipped, you will receive an email with your tracking number. You can use this number to monitor your shipment and estimate its arrival.
Shipping Issues
If there are any issues with your shipment, such as a delay or lost package, please contact us at crew@unchartedzeroproofcocktails.com. We will work closely with Printful and our shipping carriers to resolve any issues as quickly as possible.
Returns and Exchanges
Because our merchandise is produced on-demand, we cannot accept returns or exchanges unless there is a defect with the product. If your order arrives damaged or there is an error with your item, please contact us within 30 days of receiving your order, and we will gladly assist you.
Defective or Damaged Products: If a product is misprinted, damaged, or defective, you can file a claim within 30 days of receiving it. We will cover the cost of a replacement or refund in these cases.
Lost Packages: For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. We will investigate and cover the cost if the package is confirmed lost.
Buyer’s Remorse or Wrong Size Orders: Since all our products are made to order, we are unable to accommodate returns or exchanges for incorrect sizes or if you change your mind. Please make sure to double-check your size and order details before placing your order. We want to ensure you love your items, so don’t hesitate to reach out if you need any help beforehand!
FAQs or Important Reminders
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Can I expedite my order?: Currently, we do not offer expedited shipping options. All orders are processed in the order they are received to maintain fairness and efficiency.
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How do I know my package is on its way?: You will receive an email with your tracking number once your order has shipped. Use this to track your order and know when to expect it.
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What if I receive the wrong item?: If you receive an incorrect item, please contact us at crew@unchartedzeroproofcocktails.com within 30 days of receiving your order, and we will assist you in resolving the issue.
Address Changes
If you need to make any changes to your shipping address, please contact us immediately after placing your order at crew@unchartedzeroproofcocktails.com. We will do our best to accommodate changes before your item is shipped. Unfortunately, once the order is processed and shipped, we are unable to modify the delivery address.
Customer Support Availability
Our support team is available Monday through Friday from 9 AM to 5 PM EST. If you have any questions about our shipping policy or need assistance, please don’t hesitate to reach out to us at crew@unchartedzeroproofcocktails.com. You can also reach us through our support form at [support link] or send us a message on Instagram @UnchartedZeroProof.
Thank you for your support and understanding! We are here to ensure you have a fantastic experience with Uncharted Zero Proof Cocktails.